PrimeSign GmbH Status

All Systems Operational

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PrimeSign GmbH – Status of trust center and remote signing services

For details on the system metrics for our RKSV remote signing service see https://www.prime-sign.com/rksvfaq.html

primesign RKSV (RKSV remote signing service) Operational

primesign MOBILE (qualified remote signing service) Operational

ID Austria Integration Operational

German eID Integration Operational

Liechtenstein eID Integration Operational

primesign Online-Signing Service (www.prime-sign.com/primesign) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

primesign RKSV - Mean Response Time

Fetching

primesign RKSV - Uptime

Fetching

Past Incidents

Nov 28, 2025

No incidents reported today.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

New primesign MOBILE version available! Scheduled Go Live: 19.11.2025

Completed - The scheduled maintenance has been completed.
Nov 19, 11:34 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:30 CET

Update - We will be undergoing scheduled maintenance during this time.
Nov 6, 14:14 CET

Scheduled - English version see below!

Ab sofort ist eine neue Version unseres Remote-Signing-Dienstes "primesign MOBILE” am Test-System verfügbar! Die Produktiv-Setzung der neuen Version erfolgt am 19.11.2025. Es kann zu kurzzeitigen Service-Unterbrechungen kommen.

Neue Funktionen für primesign MOBILE User und beim “Signieren mit eID”:

- Verbesserte Performance beim Signieren per QR-Code mit dem deutschem Personalausweis.
- Überarbeitung der primesign Benutzeroberfläche inkl. WCAG Verbesserungen. Funktionale oder visuelle Änderungen sind nicht zu erwarten. Sollten dennoch Auffälligkeiten auftreten, bitten wir Integratoren um entsprechende Rückmeldung.
- Wartung (Security-, Performance- und Stabilitätsverbesserungen)

Betreffend Einmalsignaturen mit primesign MOBILE:

- Überarbeitung der primesign Benutzeroberfläche inkl. WCAG Verbesserungen:
Anzeige der Anzahl der zu unterzeichnenden Dokumente. Darüber hinaus keine funktionalen oder visuellen Änderungen. Sollten dennoch Auffälligkeiten auftreten, bitten wir Integratoren um entsprechende Rückmeldung.
- Wartung (Security-, Performance- und Stabilitätsverbesserungen)

Hinweis: Sämtliche Änderungen an Schnittstellen sind rückwärtskompatibel. Für Integratoren sind keine zwingenden Anpassungen erforderlich.

Wir bitten Sie, Ihre Anwendungsfälle auf unserem Test-System zu verifizieren. Sollten Sie Anmerkungen haben oder Probleme auftreten, kontaktieren Sie unseren Support (basicsupport@cryptas.com oder ggf. https://premiumsupport.cryptas.com/).

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A new version of our remote signing service "primesign MOBILE" is available for testing! The go-live date for the new version will be the 19th of November, 2025. There can be short service interruptions.

New features for primesign MOBILE users and “Sign with eID”:

- Improved performance when signing via QR code with German ID card.
- The primesign interface has been refactored including WCAG improvements. No functional or visual changes are expected. However, we kindly ask integrators to report any irregularities they may notice.
- Maintenance (security, performance and stability improvements)

New feature for one-time signing with primesign MOBILE:

- The primesign interface has been refactored including WCAG improvements:
Display of the number of documents to be signed. No further functional or visual changes are expected. However, we kindly ask integrators to report any irregularities they may notice.
- Maintenance (security, performance and stability improvements)

Note: All changes to interfaces are backward compatible. No mandatory changes for integrators.

We kindly ask you to verify your use cases on our test system. If you have any comments or encounter problems, please contact our support (basicsupport@cryptas.com or if applicable https://premiumsupport.cryptas.com/).
Nov 5, 11:20 CET

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.